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Read-Receipt Terrorism: Responsibility Transfer in a Card
The Fork
ONE needed IM messages (80%+ of user time on DingTalk), but the card interaction "swipe = read" stripped users of choice while leaving responsibility on them.
The Choice
Wu Zhao vetoed "reading a card doesn't count as read," arguing it would harm senders and undermine DingTalk's foundation. The team could only build patches: avatar rails, Peekaboo pre-read.
The Consequence
Senders gained almost nothing (couldn't tell where the read happened); receivers bore intense anxiety. Top user feedback: "I'm terrified my boss or client will see I read but didn't reply."